One completed HCAHPS hospital patient-experience survey by telephone, vendor price

$16.67 - $20 per complete

USD per completed patient-experience survey, US

“Phone survey: $16.67 - $20 per complete ($5,000 - $6,000 per hospital)”

CMS, Costs and Benefits of HCAHPS Final Report (October 5, 2005), 2005-10-05

Kind of source
Peer-reviewed study
Read on
2026-11-06
Daily check
Quote found at the source on 2026-11-06
What to know
Same report and caveats as the mail figure (2005 dollars, short closed-question instrument). Shows the interviewer-administered mode costing more per complete.

Used in

Kept as evidence; no figure on the platform is computed from it yet.